Support

Help, without the maze.

No chatbot. No ticket numbers. Just answers written by the team that built it.

Getting started

Sukima works in three steps: tell it everything by voice or text, let the AI organize it, then tap Pick to get one thing to do based on your time, energy, and location.

Read the guide

Voice & AI

Audio is processed on-device. Only transcribed text hits our AI. No recordings stored. AI sorts cover: capture organization, daily plans, Pick, and project step generation.

See voice docs

Data & storage

Your tasks sync securely to our servers and are cached locally for offline access. Export from Settings anytime. Delete your account and all data is permanently purged within 30 days.

Data help

Billing & Pro

Free tier: 15 AI sorts/month. Pro: $9.99/mo or $79.99/yr (saves 33%). Cancel anytime. Manage from Settings → Manage Subscription, or Apple Settings.

Billing help

Privacy & data

No tracking, no ads, no third-party analytics. We don't sell your data. Delete your account from Settings and everything is gone.

Privacy docs

Contact us

Real humans reply, usually within 24 hours. Monday through Friday, anywhere you are.

support@sukima.ai
Frequently asked

Quick answers, no fuss.

How does the free plan work? +
You get 15 AI sorts per month for free. An AI sort includes capture organization (your voice or text becoming organized tasks), daily planning, project step generation, and Pick (Sukima choosing one thing for your moment). Your counter resets at the start of each calendar month.
Where is my data stored? +
Your tasks, categories, and preferences sync securely to our servers (Cloudflare D1) and are cached locally on your device for offline access. When you use AI features, task text is sent to our AI service for real-time processing and is not retained. You can export all your data or delete your account from Settings.
How do I cancel my subscription? +
Go to Settings in the app and tap "Manage Subscription," or go to Settings → Apple ID → Subscriptions on your iPhone. Your access continues until the end of the current billing period.
Can I customize categories and locations? +
Yes. Go to Settings → Categories or Settings → Locations. You can add, remove, and reorder both. The AI adapts to your custom categories when sorting new items.
Does voice recording store my audio? +
No. Voice is processed on-device using Apple's Speech framework for transcription. No audio is recorded, stored, or sent anywhere. Only the resulting text is used.
AI features aren't working +
Make sure you have an active internet connection. AI processing requires a network connection. If the issue persists, try closing and reopening the app. For subscription issues, tap "Restore Purchase" on the upgrade screen.

Still stuck? We reply.